Question 1

Do you bill in INR directly, or convert from USD?

Accepted Answer

INR is a first-class currency in our pricing engine. Growth is ₹499/mo (or ₹4,999/yr) — the actual amount your card is charged — no FX markup, no foreign-card surcharge, no 'estimated' conversion.

Question 2

Is the invoice GST-compliant?

Accepted Answer

Yes. Every Razorpay invoice carries our GSTIN, your billing GSTIN (if you enter one at checkout), HSN code 998314, and itemised CGST/SGST or IGST. Drop it straight into your books — no rejected ITC claims, no foreign-vendor footnotes.

Question 3

What's the actual saving vs ManyChat?

Accepted Answer

ManyChat's $15/mo Pro tier costs an Indian creator roughly ₹1,400/month once you fold in the foreign-card surcharge, FX markup, and unrecoverable GST on a foreign invoice. ReplyAtlas Growth is ₹499/mo flat. ~₹10,800/year saved on the Growth tier alone.

Question 4

Can I pay with UPI or a domestic credit card?

Accepted Answer

Razorpay supports UPI, all major Indian credit/debit cards, NetBanking from 50+ banks, and wallets. Pick whichever your finance team uses — the invoice and GST treatment is identical.

Question 5

Do you support Indian languages in AI replies?

Accepted Answer

Yes. Our AI personalisation matches the language of the original comment — Hindi, Hinglish, Tamil, Telugu, Marathi, Bengali, Kannada, Malayalam, Gujarati, Punjabi, and English all work out of the box. The reply lands in the same language the commenter used.

Question 6

Where are servers hosted? Is data stored in India?

Accepted Answer

Our production runs on Google Cloud in asia-south1 (Mumbai). Database, queue, secrets, and webhook handlers all stay in India. Instagram tokens are AES-256-GCM encrypted at rest. Data export and deletion endpoints are GDPR/DPDP-compliant.

Question 7

I run an agency managing 8 client IG accounts — which plan?

Accepted Answer

Growth — there's just one paid plan, and it includes everything: AI replies, sentiment routing, the full operator stack, and up to 3 connected Instagram accounts. If you manage more accounts than that, or need SSO and audit logs, talk to us — we can quote a custom setup.

Question 8

Is there a refund policy?

Accepted Answer

Yes — pro-rated refund within the first 7 days of any paid plan, no questions asked. After that, monthly plans cancel at period end (no future charges) and annual plans get a pro-rated refund minus the months already used. See the Refund Policy page for the full text.

Instagram automation that bills in rupees.

Why ManyChat actually costs you ~₹1,400.

One price. In rupees. No surprises.

Multilingual AI replies

Servers in asia-south1

Pay how your finance team pays

Indian-creator questions

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