Question 1

Do I need to know how to code?

Accepted Answer

No. ReplyAtlas is fully no-code. Connect your Instagram account, set keyword triggers, and write the DM template in our editor. AI-personalised replies are included in Growth — they rewrite your template using each commenter's exact words and stay inside a per-cycle cost cap.

Question 2

Will Instagram suspend my account for sending DMs?

Accepted Answer

No. ReplyAtlas uses Instagram's official Private Reply API via the 2024+ Instagram Login flow — no Facebook Page required. Comment replies fall within Instagram's 7-day Private Reply window. Every send is rate-limited, deduplicated, and complies with Meta's policies.

Question 3

What happens to my DMs if I cancel?

Accepted Answer

Your data is yours. You can export everything (leads, DM logs, automations) as JSON from Settings at any time. Account data is deleted within 30 days of a deletion request, in line with GDPR and the Indian Digital Personal Data Protection Act, 2023.

Question 4

Can I A/B test different DM templates?

Accepted Answer

Yes — A/B testing is built into the Growth plan. ReplyAtlas splits traffic 50/50 deterministically across variants and tracks click-through rate via a built-in click redirect. A weekly auto-promotion job picks a winner once both variants have ≥50 sends and one beats the other by ≥20% relative CTR.

Question 5

Does it work with my CRM?

Accepted Answer

Growth includes native HubSpot sync plus a Public REST API. Every captured lead lands in your CRM with score, sentiment, source post, and full conversation context.

Question 6

Is there a free trial?

Accepted Answer

Better — there's a free tier forever. The Starter plan includes 1,000 DMs, 1 connected account, and keyword triggers. Upgrade only when you hit the cap.

Question 7

Can I DM viewers who comment during my Instagram Live?

Accepted Answer

Yes — the Live comment trigger (included in Growth) listens for comments posted while you're live and DMs the commenter the same way a regular comment trigger would. Same keyword filtering, same A/B and AI features. No per-broadcast setup needed; it fires on every live you go on.

Question 8

Can I require people to follow before they get the DM?

Accepted Answer

Yes — turn on "Followers only" and add an Ask-for-Follow CTA. Non-followers get a short DM saying "Follow @handle to unlock" instead of being silently skipped. Available on every plan, including Starter.

Question 9

Can I send rich DMs with images and buttons, not just text?

Accepted Answer

Yes — Carousel DMs (included in Growth) ship 2–10 image cards in a single horizontally scrolling DM, each with up to 3 tappable buttons. Use them for product catalogs, course modules, or any flow where you'd otherwise have to cram multiple links into a paragraph. Upload images directly in the editor or paste any HTTPS URL. Variables like {{handle}} and {{commentText}} interpolate inside titles, subtitles, and button URLs.

Question 10

Can I attribute DMs to specific Instagram ads?

Accepted Answer

Yes — Click-to-Instagram-Direct ad attribution (included in Growth) routes inbound DMs from each ad campaign into its own automation. Set match rules by ad_id (numeric, from Meta Ads Manager) and/or a custom ref string on your m.me link. The catch-all rule handles any unmatched ad / shortlink so nothing falls through. Every captured DM gets the ad_id, ref, and source persisted for analytics.

Question 11

Can I configure FAQ chips that show inside an empty DM thread?

Accepted Answer

Yes — Ice Breakers (included in Growth) let you set up to 4 FAQ chips that appear when someone opens a fresh DM thread with you on mobile. Each chip's tap fires a POSTBACK automation matched by payload, so 'Pricing?' can route to your pricing flow while 'Course details' fires the course intake flow. Configure them under Settings → DM front door per IG account. The Persistent Menu (always visible inside open threads) works the same way and supports both postback and external link buttons.

Question 12

Can I auto-hide negative comments on my posts?

Accepted Answer

Yes — Comment auto-shield (included in Growth) is a per-automation toggle. When a matching comment is classified as negative by our AI sentiment model, the comment is hidden via Meta's Comment Moderation API while your DM still ships to the commenter. Useful on brand-collab Reels where visible negativity hurts the partnership; the commenter never knows their public comment was hidden, and you stay in control.

Question 13

Can I schedule Instagram posts ahead of time?

Accepted Answer

Yes — the post scheduler (included in Growth) supports feed images, Reels, image stories, video stories, and carousels (2–10 images). Pick a date and time, paste media URLs, write the caption — we publish via Meta's Content Publishing API at the exact minute you set. 1-minute precision, up to 75 days in the future. You can cancel any pending post before it fires.

Question 14

Can I auto-DM people who tag my handle in their captions or stories?

Accepted Answer

Yes — the @ Mention trigger (included in Growth) listens for Meta's mentions webhook and DMs the user who tagged you. Caption tags receive an auto-DM with the source post hydrated; story tags get a DM through the existing 24-hour reply window. Subscribe to the mentions field in your Meta App settings, then build an automation with trigger type Mention.

Question 15

Can I have a human reply to specific DM threads myself?

Accepted Answer

Yes — the human-agent inbox (included in Growth) persists every inbound DM thread to /messages where you can read history and reply manually. Outbound replies use Meta's HUMAN_AGENT messaging tag, which extends the standard 24-hour reply window to 7 days — enough headroom for support tickets and high-touch conversion conversations.

Question 16

Can I see Instagram analytics inside ReplyAtlas?

Accepted Answer

Yes — the Insights tab (included in Growth) pulls reach, accounts engaged, profile-link taps, audience age/gender/country breakdowns, and your top-engaging Reels live from Meta's Graph API. Snapshots are cached locally so the page loads instantly and your Meta API quota is preserved.

Question 17

Can I run ReplyAtlas from Claude or Cursor?

Accepted Answer

Yes — ReplyAtlas ships an MCP (Model Context Protocol) server, so Claude Desktop, Cursor, and any MCP client can operate your account in plain English: create automations, pull leads and analytics, and reply to DMs. Install is one JSON block plus an API key you mint in Settings — no code, it runs via `npx replyatlas-mcp`. Sends are preview-then-confirm, so an assistant can't fire a DM without your go-ahead. Available on Growth; see /integrations/mcp.

Feature	Starter Free	Growth Mid-volume
Instagram accounts	1	3
DMs	1,000 included	25,000/mo
AI credits	—	500/mo
DM keyword triggers
Email & phone capture in DM
AI intent matching
AI replies
Sentiment routing
A/B testing
Language templates
Drip sequences
Carousel DMs
Rich-media DMs
Broadcast
Post scheduler
Comment shield
Public reply
Follow to unlock
Competitor tracking
Messages inbox
Ad referral attribution
Insights tab
HubSpot sync
API access

Simple, transparent pricing.

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Frequently asked questions